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WCC 2012: Managing and Sustaining a Global Business Continuity Management


Speaker for World Continuity Congress 2012 Singapore

Managing and Sustaining a Global Business Continuity Management

Arunabh Mitra,Vice President & Business Continuity Program Leader, Genpact India

Arunabh will be sharing on how a global organization manages it Business Continuity Management (BCM) programme.   The development of a  Business Continuity Management (BCM)  framework, the constant re-evaluation of current and new threats to Genpact is a constant challenge to any organization operating with such a widely spread geographical locations.  The building of organizational capability to respond to such threats in order to safeguard the interests of key stakeholders, reputation, brand and value-adding activities will be discussed.

He will be explaining on how managing and sustaining a Global Business Continuity Program requires a Continuous Improvement Process.  This includes a on-going preventive and correction actions process (as required by BS25999 certified companies)  to improve products, services, or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once. He will also be elaborating on the delivery (customer valued) processes in which are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.

Listen as Arunabh shares his idea and concept on a good BCM program, in one which is constantly evolving and undergoes Continuous Improvement.  As he explains on its cyclical process and his take on sustaining once the business objective has been achieved, and how to start looking at better ways of doing it.

Register Here for WCC 2012 Singapore Conference

About the Speaker

Arunabh Mitra is currently the Vice President -is the Global Business Continuity and National Infrastructure Leader for Genpact, a $ 1.25 billion enterprise employing over 53,600 people in various locations and providing services in 30 languages on a 24/7 basis. Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services and widely acknowledged as one of the companies that changed India.

Arunabh is currently responsible for Business Continuity across the enterprise spanning 17 countries and 51 offices globally. He has 15+ years of experience in Service delivery, Project management, Infrastructure and Business Continuity management in a Business to Business environment for the Software/IT/ITES, Manufacturing and BFSI sectors.

Prior to joining Genpact , Arunabh has worked with the Taj Group of hotels owners of India’s largest chain of luxury hotels. He is Green Belt certified on Quality and Sixsigma and has Lead Auditor certifications from ISO9001 & BS25999.

About World Continuity Congress 2012

Author: moh_heng

Dr Goh Moh Heng is the Managing Director of GMH Continuity Architects and President of Business Continuity Management (BCM) Institute.

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